Here are answers to some of your most asked questions:
FAQ
What is the minimum age for participants?
All workshops are for age 8 and up, and the best ones for the younger kids are the Paperweight, Glass Ball and Air Plant Terrarium. Children and youth under 18 need to sign up together with a paying adult.
Where do we go for our glassblowing workshop?
The studio is located at Wychwood Barns – 601 Christie St. Studio 252.
Upon arrival at the historic Wychwood Barns building, please find the Christie Street main entrance (at the West side of the building, under the Artscape Wychwood Barns banner). You will be greeted by your glass workshop teacher at the door if your workshop begins after 5 pm - the building that houses the studio is locked automatically at 5 pm. If you need to get in more than 15 minutes early, we are never far – find the phone number in your confirmation email and text us to let us know that you have arrived.
Date Night - Nadira
All other workshops - Minna
Visit our Studio page for more information
Upon arrival at the historic Wychwood Barns building, please find the Christie Street main entrance (at the West side of the building, under the Artscape Wychwood Barns banner). You will be greeted by your glass workshop teacher at the door if your workshop begins after 5 pm - the building that houses the studio is locked automatically at 5 pm. If you need to get in more than 15 minutes early, we are never far – find the phone number in your confirmation email and text us to let us know that you have arrived.
Date Night - Nadira
All other workshops - Minna
Visit our Studio page for more information
How long are glassblowing workshops?
All workshop times are estimated based on full class enrolment.
If fewer people enrol, the class will generally take less time.
Once you have completed your object you are welcome to stay and watch other students but you are also free to go.
How do I redeem a Gift Card?
Click here to visit our Gift Card page, and select the REDEEMING Tab for instructions.
Can I reschedule my workshop?
If you wish to cancel or reschedule:
More than 14 days before your workshop: You have the option of rescheduling or receiving a refund minus PayPal/Stripe payment gateway fees.*
7-14 days before your workshop: You may reschedule once without a rescheduling fee.
Less than 7 days before your workshop: You are not eligible for a refund. Rescheduling fee = 1/3 the price of your workshop.
If you missed your workshop: You are not eligible for a refund. Rescheduling fee = 1/3 the price of your workshop.
*Payment Gateway Fees. Payment gateways have started keeping the registration fees since last year if a refund is required. We struggled for months with the decision to charge them to the customer until it became too difficult for our micro business to ignore. In other words, when you buy a workshop, PayPal or Stripe will charge us a fee and if you cancel, we refund you but the big corporations don't. We now pay money for doing our work. This is why full refunds can no longer be given. Please keep in mind that when you register, rescheduling is always free of charge up to a week prior to your workshop date!
Playing with Fire reserves the right to reschedule workshops if minimum registration is not met or in case of equipment failure. In such cases, participants registered in affected workshops will be contacted via the information provided and asked to choose an alternate workshop date.
More than 14 days before your workshop: You have the option of rescheduling or receiving a refund minus PayPal/Stripe payment gateway fees.*
7-14 days before your workshop: You may reschedule once without a rescheduling fee.
Less than 7 days before your workshop: You are not eligible for a refund. Rescheduling fee = 1/3 the price of your workshop.
If you missed your workshop: You are not eligible for a refund. Rescheduling fee = 1/3 the price of your workshop.
*Payment Gateway Fees. Payment gateways have started keeping the registration fees since last year if a refund is required. We struggled for months with the decision to charge them to the customer until it became too difficult for our micro business to ignore. In other words, when you buy a workshop, PayPal or Stripe will charge us a fee and if you cancel, we refund you but the big corporations don't. We now pay money for doing our work. This is why full refunds can no longer be given. Please keep in mind that when you register, rescheduling is always free of charge up to a week prior to your workshop date!
Playing with Fire reserves the right to reschedule workshops if minimum registration is not met or in case of equipment failure. In such cases, participants registered in affected workshops will be contacted via the information provided and asked to choose an alternate workshop date.
How do I cancel my workshop?
If you wish to cancel or reschedule:
More than 14 days before your workshop: You have the option of rescheduling or receiving a refund minus Paypal/Stripe processing fees.*
7-14 days before your workshop: You are not eligible for a refund. You may reschedule once without a rescheduling fee.
Less than 7 days before your workshop: You are not eligible for a refund. Rescheduling fee = 1/3 the price of your workshop.
If you missed your workshop: You are not eligible for a refund. Rescheduling fee = 1/3 the price of your workshop.
If you need to cancel your workshop, please contact us via email: minna@playingwithfire.ca
*Payment Gateway Fees. Payment gateways have started keeping the registration fees since last year if a refund is required. We struggled for months with the decision to charge them to the customer until it became too difficult for our micro business to ignore. In other words, when you buy a workshop, PayPal or Stripe will charge us a fee and if you cancel, we refund you but the big corporations don't. We now pay money for doing our work, this is why full refunds can no longer be given. Please keep in mind that when you register, rescheduling is always free of charge up to a week prior to your workshop date!
Cancellations will be refunded through PayPal or Stripe for the amount of the workshop minus PayPal/Stripe processing fees. Playing with Fire reserves the right to reschedule workshops in the extremely rare event of equipment failure. In such cases, participants registered in affected workshops will be contacted via the information provided and asked to choose an alternate workshop date.
More than 14 days before your workshop: You have the option of rescheduling or receiving a refund minus Paypal/Stripe processing fees.*
7-14 days before your workshop: You are not eligible for a refund. You may reschedule once without a rescheduling fee.
Less than 7 days before your workshop: You are not eligible for a refund. Rescheduling fee = 1/3 the price of your workshop.
If you missed your workshop: You are not eligible for a refund. Rescheduling fee = 1/3 the price of your workshop.
If you need to cancel your workshop, please contact us via email: minna@playingwithfire.ca
*Payment Gateway Fees. Payment gateways have started keeping the registration fees since last year if a refund is required. We struggled for months with the decision to charge them to the customer until it became too difficult for our micro business to ignore. In other words, when you buy a workshop, PayPal or Stripe will charge us a fee and if you cancel, we refund you but the big corporations don't. We now pay money for doing our work, this is why full refunds can no longer be given. Please keep in mind that when you register, rescheduling is always free of charge up to a week prior to your workshop date!
Cancellations will be refunded through PayPal or Stripe for the amount of the workshop minus PayPal/Stripe processing fees. Playing with Fire reserves the right to reschedule workshops in the extremely rare event of equipment failure. In such cases, participants registered in affected workshops will be contacted via the information provided and asked to choose an alternate workshop date.
What happens if I miss my workshop? (Rescheduling Fees)
When you miss your workshop it costs us money. Missed workshops are subject to a rescheduling fee – exactly 1/3 of the price of the workshop:
Rescheduling Fees As Follows:
$120 Workshop - $40 for rescheduling
$180 Workshop - $60 for rescheduling
$375 Workshop - $120 for rescheduling
$180 Workshop - $60 for rescheduling
$375 Workshop - $120 for rescheduling
Do I need a PayPal or Stripe account to make my payment?
No. Once you select PayPal or Stripe as your payment method, you will have the option to pay with your debit or credit card.
What is the waiver? And when / where do I fill it out?
Your safety is our greatest concern - it should be yours too! This is why students are required to fill out a standard waiver before each workshop. Download the waiver here
How should I prepare for my workshop + what should I wear ?
What to bring:
All you really need to bring is yourself, but bottled water is also a good idea.
What to wear:
We recommend that you wear comfortable, cotton clothing that is form fitting so it wont catch on tools, tables, etc. Please don’t wear any synthetics. For shoes, we recommend sneakers. Please tie up a long hair. If you forget, we have hair ties.
What if my glass work breaks?
Playing With Fire focuses on delivering one-of-a-kind glass working experiences and, as such, we consider our workshops to be our product. However, sometimes glass breaks. In the rare event that your object is entirely broken after the annealing process, you will receive the demo piece or a remake created by one of our instructors.